Refund Policy

At Doctor G LLC, we stand behind the quality of our IT services. If you are not completely satisfied with a paid service, we offer a fair refund policy as described below.

1. Eligibility for Refund

• No Fix, No Fee: If we are unable to resolve your technical issue after a reasonable attempt, you will not be charged for the service.
• Service Cancellation: If you cancel a scheduled service at least 24 hours in advance, you will receive a full refund.
• Unsatisfactory Service: If you believe the service was not delivered as promised, you may request a refund within 7 days of service completion.

2. Non-Refundable Items

• Third-party software licenses or hardware purchased on your behalf (these are subject to the vendor's return policy).
• Services already rendered and completed to your satisfaction.
• Consultation fees for advice and diagnostics (unless a fix was not possible).

3. How to Request a Refund

To request a refund, please contact us within 7 days of service delivery via email at info@Doctor-Geek.shop or call +1 (855) 623-2560. Provide your name, service date, and a brief description of the issue. We will review your case and process eligible refunds within 5 business days.

4. Refund Method

Refunds will be issued to the original payment method used. Processing times may vary depending on your bank or card issuer.

Contact: For any refund-related questions, please reach out to us at info@Doctor-Geek.shop.